Senior Leadership Team


Chief Executive Officer

Steve is the driving force behind the team.
With a wealth of experience across multiple sectors,
Steve has inspired new ways of thinking & working together in the BII.


Head of Communications

Molly leads our Comms and Marketing team, sharing BII news with Partners, Members and the Media. She also organises our Summer Event and LOYA and NITAs competitions.


Head of Membership Development

Hannah joined the BII in November 2020 to help us to develop key relationships with our Company Partners, ensuring maximum engagement and value for all BII members, promoting our fantastic Member Benefits programme.


Head of Partnerships

Natalie is the link between BII Members and our Trusted Partners, and leads our Membership Team. She has developed our Trusted Partner programme, always looking for new products and services to enhance BII Members' businesses.


Head of Finance

Shila joined the BII in 2021, bringing with her over 30 years of experience in the licensed trade. Heading up the Finance Team, her role covers all of the BII's financial and reporting requirements.  

Marketing Team


Communications Executive

Jess joined the Comms and Marketing Team in 2020, working alongside Molly and Ellie. She produces our Trusted Partners marketing material as well as collating our weekly INNfocus e-newsletter. 


Marketing Assistant

Peter has recently joined the team, he brings a fresh pair of eyes to the website. Working alongside Jess and Hana, Peter helps to create guides, social media posts and more.


Marketing Assistant

Hana has recently joined the team, having worked for herself as a photographer. She brings her creative energy to the marketing team and works alongside Jess and Peter creating INNfocus, Meet the members and much more.

Membership Team


Membership Services Manager

Louise joined the BII in 2010 and is on the front line with our members, being the first port of call and helping them with all enquiries.


Retention Manager

In addition to working with the Membership Team, Lisa connects with members about renewing their membership, making sure they're aware of all of the benefits on offer for BII Members.


Helpdesk Manager & Facilities Coordinator

Fiona works across many areas of the business from Facilities to Membership Team support.


Partnerships Manager

Kerri joined the BII in 2020, working in our Membership Team. She also assists Natalie with our Trusted Partners, helping to build our supplier network to deliver BII Members the best support for their business.


Membership Customer Services

Joining the BII in January 2022, Ellie is a great addition to the membership team, providing another voice to help and support members. Ellie focusses on checking in with our members to see how their business is going and if there is anymore the BII can offer.


Membership Customer Service 

Recently joining the BII, Kelly works in the Membership Team, making calls to members to check in and see how we can help and support them.

BII News and INNfocus

Kate Oppenheim

BII News Editor

Kate has been collaborating with the BII on producing the fantastic BII News magazine for members since 2019. Her wealth of experience as a journalist in the licensed trade means she has her finger on the pulse when it comes to pubs.

Caroline Nodder

INNfocus Contributor

Caroline has worked with the BII for many years and now collaborates with the Communications team, contributing articles and insight on a weekly basis.