Senior Leadership Team


Chief Executive Officer

Steve is the driving force behind the team.
With a wealth of experience across multiple sectors,
Steve has inspired new ways of thinking & working together in the BII.


Head of Communications

Molly leads our Comms and Marketing team, sharing BII news with Partners, Members and the Media. She also organises our Summer Event and LOYA and NITAs competitions.


Head of Partnerships

Natalie is the link between BII Members and our Trusted Partners, and leads our Membership Team. She has developed our Trusted Partner programme, always looking for new products and services to enhance BII Members' businesses.


Head of Membership Development

Hannah joined the BII in November 2020 to help us to develop key relationships with our Company Partners, ensuring maximum engagement and value for all BII members, promoting our fantastic Member Benefits programme.


Head of Finance

Shila joined the BII in 2021, bringing with her over 30 years of experience in the licensed trade. Heading up the Finance Team, her role covers all of the BII's financial and reporting requirements.  


Non-Executive Director (NED)

 Having joined the BII in 2016 as CEO, Mike is still an essential part of the team as our NED. Mike has 40+ years experience in the licensed trade and runs the BII's Pub Co and Landlord Helpline, assisting members to create a plan of action that could help them manage their relationships, rent reviews and MRO options.

Marketing Team


Senior Communications & Events Executive

Joining the BII in 2020, Jess works along with Molly and the communications team, and the wider team, running lead on our events throughout the year and working on our website content and Trusted Partners marketing. 

Marketing Assistant

Peter has recently joined the team, he brings a fresh pair of eyes to the website. Working alongside Jess and Hana, Peter helps to create guides, social media posts and more.


Marketing Assistant

Hana has recently joined the team, having worked for herself as a photographer. She brings her creative energy to the marketing team and works alongside Jess and Peter creating INNfocus, Meet the members and much more.

Membership Team


Helpdesk Manager & Facilities Coordinator

Fiona works across many areas of the business from Facilities to Membership Team support.


Membership Services Manager

Louise joined the BII in 2010 and is on the front line with our members, being the first port of call and helping them with all enquiries.


Membership Customer Services

Joining the BII in January 2022, Ellie is a great addition to the membership team, providing another voice to help and support members. Ellie focusses on checking in with our members to see how their business is going and if there is anymore the BII can offer.


Membership Customer Service 

Recently joining the BII, Kelly works in the Membership Team, making calls to members to check in and see how we can help and support them.


Junior Partnership Services

Harriet works with the membership team speaking to all BII members, and also with the marketing and partnership team working closely with our Trusted Partners.


Membership Customer Services

Charlotte joined the membership team in November 2022. Her role will be focussing on contacting our members directly to check in and make sure we are supporting them on the current topics.



Financial Accountant

Malcolm has been with the company for 25 years, as a long standing staff member, Malcolm works within the finance team but supports the membership team with the CRM.


Accounts Assistant

Hannah has been with the BII for several years, working in the Finance team. Hannah works closely with partners and all the team at the BII.


Membership Finance Co-Ordinator

Patricia has been a staff member at the BII for several years and works closely with the BII Events and Partners.


IT Support Analyst

David has worked with the BII for 5 years. He has a big input with the BII Website and works on all the technical areas of the BII behind the scenes.


BII News and INNfocus

Kate Oppenheim

BII News Editor

Kate has been collaborating with the BII on producing the fantastic BII News magazine for members since 2019. Her wealth of experience as a journalist in the licensed trade means she has her finger on the pulse when it comes to pubs.

Caroline Nodder

INNfocus Contributor

Caroline has worked with the BII for many years and now collaborates with the Communications team, contributing articles and insight on a weekly basis.