Steve is the driving force behind the team. With a wealth of experience across multiple sectors, Steve has inspired new ways of thinking & working together in the BII.
Natalie is the link between BII Members and our Trusted Partners, and leads our Membership Team. She has developed our Trusted Partner programme, always looking for new products and services to enhance BII Members' businesses.
Molly leads our Comms and Marketing team, sharing BII news with Partners, Members and the Media. She also organises our Summer Event and LOYA and NITAs competitions.
Hannah joined the BII in November 2020 to help us to develop key relationships with our Company Partners, ensuring maximum engagement and value for all BII members, promoting our fantastic Member Benefits programme.
Shila joined the BII in 2021, bringing with her over 30 years of experience in the licensed trade. Heading up the Finance Team, her role covers all of the BII's financial and reporting requirements.
John has been with the BII since 2008, overseeing our IT department, managing everyday requirements and projects, most recently our office move and systems upgrade.
Ellie joined the BII in 2019 and is the creator of all things colourful, pulling together all of our support guides, planning our social media updates and organising the whole team.
Jess joined the Comms and Marketing Team in 2020, working alongside Molly and Ellie. She produces our Trusted Partners marketing material as well as collating our weekly INNfocus e-newsletter.
Louise joined the BII in 2011 and is on the front line with our members, being the first port of call and helping them with all enquiries.
Fiona works across many areas of the business from Facilities to Membership Team support.
Coralie joined the BII in 2001 and looks after the Membership Accounts, dealing with all payments including direct debits.
Kerri joined the BII in 2020, working in our Membership Team. She also assists Natalie with our Trusted Partners, helping to build our supplier network to deliver BII Members the best support for their business.
In addition to working with the Membership Team, Lisa connects with members about renewing their membership, making sure they're aware of all of the benefits on offer for BII Members.
Nicola works with the Membership Team contacting our new members and informing them of the benefits available with their membership.
Kate has been collaborating with the BII on producing the fantastic BII News magazine for members since 2019. Her wealth of experience as a journalist in the licensed trade means she has her finger on the pulse when it comes to pubs.
Caroline has worked with the BII for many years and now collaborates with the Communications team, contributing articles and insight on a weekly basis.