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02.07.2020

Pub and hospitality trade bodies publish track and trace guidance for businesses 

Leading trade associations representing the UK’s pub and hospitality sectors have today issued joint guidance to businesses on supporting the Government’s track and trace customer registration scheme.

The guidance has been jointly produced by the British Beer and Pub Association (BBPA), British Institute of Innkeeping (BII) and UKHospitality. It aims to provide clarity to enable businesses to take positive steps towards achieving the scheme’s public health objectives, as well as businesses’ obligations and practical tips to implement a successful scheme.

The core principles of the scheme, its objectives and practical solutions are explained, including:

·     What information should be recorded

·     How the information should be recorded

·     Relevant issues regarding GDPR.

In a joint statement, the trade bodies said: “There has been a significant amount of interest from both businesses and customers about the track and trace scheme and some confusion also.

“It is a core component of the safe reopening of businesses and it is something that all venues are going to have to get to grips with. This can help us to avoid a second spike and the disastrous consequences that would entail, for society and business.

“This guidance provides clear instructions to businesses on their obligations and reminds them why it is important that they make a success of the scheme. It is in the interests of everyone in the country that we all understand our role in the scheme and its importance in the context of the COVID-19 pandemic.

“Businesses are urged to read the guidance thoroughly and ensure that they have the proper procedures in place before they reopen their doors to customers. If they are unsure abut any element, they should contact their trade association immediately.” 

Have the facts to hand to offer advice on alcohol-free and lower strength drinks

For many, January is a time for good intentions and new goals. For those drinkers wishing to cut down in 2022, the boom in alcohol-free and lower strength drinks may help them achieve their resolutions.

With on-trade operators also keen to maintain custom in January after a challenging festive period, what advice can you give to customers looking to the emerging category to help them cut back?  

Adam Jones, Drinkaware’s business development and partnerships director shares some guidance to help ensure those pledges count in January and throughout 2022: 
 
For many of us, New Year represents a chance to set new goals or improve our health and wellbeing. I have been delighted to see the on-trade stocking a wider range of alcohol-free or lower strength drinks than ever before, something that can directly appeal to customers looking to cut down in 2022. We know from our research however that the terminology around alcohol-free and lower strength drinks isn’t always well understood. That is just one place where Drinkaware’s guidance can help:   
 
Definitions and terminology can be confusing for staff and customers alike 
 
Our 2021 Monitor report showed people had a poor understanding of alcohol-free and lower strength drinks. Only 5.1% of our 9,137 participants were able to correctly identify what the labels of ‘alcohol-free’ and ‘low strength’ drinks mean in terms of ABV. To help clear things up:  
For drinks produced in the UK, low alcohol drinks refer to those which have an ABV (alcoholic strength by volume) of between 0.05 and 1.2% 
Drinks classified as alcohol-free may contain a small amount of alcohol but only at a strength of 0.05% or less 
Reduced or lower strength drinks have an alcohol content lower than the average strength of a particular type of drink - wine with an ABV strength of 5.5%, is a reduced alcohol wine, as opposed to a low alcohol wine 
The terms low and no are often used together but represent quite different products. Drinkaware therefore recommends using low alcohol, lower strength or alcohol-free descriptions to help consumers make the most informed decisions about their drinking.  

Definitions can also vary across different countries, so with many products being imported into the UK from oversees it is useful to always double check the ABV before advising customers.  

Suitability for anyone who cannot drink alcohol  

Low alcohol and alcohol-free drinks may still contain a small amount of alcohol and are therefore not appropriate for anyone who is avoiding alcohol completely. 

Health  

Substituting low alcohol, lower strength and alcohol-free drinks for higher ABV products can help customers reduce the amount of alcohol they drink and keep to the UK Chief Medical Officers’ low-risk drinking guidelines, which can bring many important health benefits. But these products may also contain more calories than the traditional higher strength drinks, so it’s worth remembering they cannot always be described as ‘healthier’ or ‘healthy choices’. 

Drinking lower strength and alcohol-free drinks can help prevent alcohol harm when used instead of traditional, higher strength drinks  

Drinking low alcohol and alcohol-free products can help people reduce their alcohol intake, providing a valuable moderation tool. However, the technique only works when used as substitution for higher strength alcoholic alternatives. Consuming low alcohol or alcohol-free drinks in addition to usual drinking, won’t see drinkers gain the benefits associated with reducing their alcohol intake. 

Final tips to help cut back 

In additional to alcohol-free, low alcohol and lower strength options, a few good techniques that staff can recommend to customers to help them cut back include: 
Setting a goal and tracking progress – why not suggest customers download the Drinkaware app to help stay on track 
Taking several drink free days each week 
Telling a partner, family member or friend about plans to cut down and asking them to encourage, support or join in with the goal 
For all those looking to make a positive impact on their health in 2022 by reducing how much alcohol they drink, Drinkaware is there to help. For more information, tips and advice head to
drinkaware.co.uk 

New Issue of BII News - Winter 2022 - Out Now!

Our Winter 2022 Edition of BII News has been zooming through BII Members' letterboxes, but we wanted to shine a spotlight on the content you have access to digitally and via print.

BII CEO Steven Alton introduces the magazine with his welcome letter entitled "Pulling together to achieve success". Here, Steven talks about how the licensed trade have come together to share best practice, and the latest innovations, to strive to encourage industry-wide success.

"Pubs have been heralded for their work in supporting and sustaining their communities and for the role they play in providing careers and skills for local people, and the social and community service they supply."

Simply the best! Meet our Licensee of the Year Award winners for 2021 - Jason and Chris Black of the Pityme Inn, Wadebridge, Cornwall

This year's Winter Event and Licensee of the Year Award was like none other. It brought together an industry devastated by the pandemic to recognise and celebrate the many outstanding achievements, the sheet determination, hard work and blood, sweat and tears it has taken to get to this points, 20 months since pubs were first ordered to close.

BII Members are at the heart of BII News, we're constantly checking in with licensees to see how they experience our Member Benefits, and what the road to recovery looks like as we move towards return to full trading. 

In our ten to one segment, we asked 10 licensees, "How is tech helping you to run a more efficient business?"

Daniel Pilley MBII, Nine Jars, Haverhill, Suffolk

"We have implemented a task audit trail system for our team. Staff come in to work and have daily tasks that they have to check off. This covers everything from opening the doors to making sure they tables are clean, the toilets are checked and the fridges are al stocked. It is all timed and different tasks come in at different times of the day.

"We have this in every part of the business. We recently launched a horsebox to serve outside coffees and cocktails at night and there is a whole system of tasks in place for that. It then sends the managers and owners different levels of reporting."

Nicola Storey, MBII, The Mustard Pot, Chapel Allerton, Leeds

"Technology has been a revelation. My bookings system takes away half my workload as it allocated tables, takes pre-authentication of peoples' cards and it even sells tickets for you.

"The booking system is simple and reduces the amount of phone calls, pre-orders over the phone and saves us writing things down."

Each issue we catch up with three members for our Meet the Member interviews, as well as industry professionals, MPs campaigning for Pubs, and large scale operators, to bring you the best view of the hospitality landscape.

Click here to read your copy digitally! (Be sure to login beforehand!)

 Read our latest interviews with BII Members here

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