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Pub and hospitality trade bodies publish track and trace guidance for businesses 

Leading trade associations representing the UK’s pub and hospitality sectors have today issued joint guidance to businesses on supporting the Government’s track and trace customer registration scheme.

The guidance has been jointly produced by the British Beer and Pub Association (BBPA), British Institute of Innkeeping (BII) and UKHospitality. It aims to provide clarity to enable businesses to take positive steps towards achieving the scheme’s public health objectives, as well as businesses’ obligations and practical tips to implement a successful scheme.

The core principles of the scheme, its objectives and practical solutions are explained, including:

·     What information should be recorded

·     How the information should be recorded

·     Relevant issues regarding GDPR.

In a joint statement, the trade bodies said: “There has been a significant amount of interest from both businesses and customers about the track and trace scheme and some confusion also.

“It is a core component of the safe reopening of businesses and it is something that all venues are going to have to get to grips with. This can help us to avoid a second spike and the disastrous consequences that would entail, for society and business.

“This guidance provides clear instructions to businesses on their obligations and reminds them why it is important that they make a success of the scheme. It is in the interests of everyone in the country that we all understand our role in the scheme and its importance in the context of the COVID-19 pandemic.

“Businesses are urged to read the guidance thoroughly and ensure that they have the proper procedures in place before they reopen their doors to customers. If they are unsure abut any element, they should contact their trade association immediately.” 

A Positive End to Quarter One for the UK On Trade

Oxford Partnership’s On Trade Tracker shows that Easter definitely drove some cheer for the UK hospitality industry, finishing the first quarter of the year on a positive note.

In the four-week period to 31st March, volumes grew +2.4% vs. the same period last year, as consumers celebrated an earlier Easter than 2023 as well as the Six Nations, and a multitude of big Football fixtures. Over the Easter break, Suburban outlets alone saw sales grow by +7.2% in Week 14.

And that’s not all the good news!  Outlet closures slowed in the 4 weeks to only 0.1% compared to   -2.4% in February. 

Plus consumer footfall also showed growth +1.7% year-to-date and we can see a +3% growth over the latter part of the week in Pubs & Bars.

Consumer Dwell time continued to grow +4.9%, again driven by Pubs & Bars +6%, which we are also seeing in the latest Barclays Consumer Insight.

When it comes to the days that have delivered the best results for the on trade, Sunday was the BIG winner for consumer footfall with a huge increase of +23% vs. 23. 

Food Pubs drove this growth with +33% more footfall than a year ago. Other star performers were Bar & Kitchens, where Brunches and Ultimate Roasts have been attracting +31% footfall. Suburban outlets were key to this growth +32% with City Centres behind the pace at +14% vs. 2023.

March’s consumer spending on overall Eating & Drinking saw stronger growth than in February, at +2.6% compared to +2.1%. This was driven by consumers gathering to watch the Six Nations and FA Cup fixtures, and to celebrate St Patrick’s Day.  Pubs & Bars drove the growth +3.2% whilst restaurants continued to decline -12.6%. For restaurants the issue continues to be the decline in footfall with transaction volumes -15%, compounded by the declining length of the consumer visits -5.2% per occasion.

From a category perspective, in the 4 weeks we can see that draught Beer & Cider volumes grew +0.7% and year to date +2.3% driven by a welcome return of volume to City Centres and especially London. Stout continued to drive growth +9.6% YTD as well as World Lager +7.3%.

So, all in all, a very healthy end to the first quarter of the year for the UK on trade!

Oxford Pertnership’s On Trade Tracker provides a top-level snapshot of hospitality performance in the UK monthly. The data is drawn from Oxford’s Market Watch, Vianet Plc’s Draught Volume Data Pool and Barclays UK Debit and Credit Transactional Data.

Heart of the community: Tafarn yr Heliwr diversifies to help local residents

Tafarn yr Heliwr, in Nefyn, Gwynedd, has diversified its pub’s offer by opening an outdoor events space to help improve health and wellbeing, tackle loneliness and give the opportunity for locals to learn new skills.

Expert help and a Community Services Fund grant from Pub is The Hub was provided to help with the purchase of a gazebo for the pub’s community garden to provide an all-weather space to bring people together including volunteers, groups and families. The funding has also helped to landscape the garden and create tall, raised beds to support green-fingered volunteers with mobility issues.

Pub is The Hub, is a not-for-profit organisation that helps pubs to diversify and provide essential local services. It is supporting projects in rural areas across Wales after receiving a grant of £25,000 from The Royal Countryside Fund.

Gardd Yr Heliwr Community Garden was established by volunteers, organised by the pub, who gave around 1,000 hours of their time towards the design and initial development of the project. Many Nefyn residents live in traditional, small, terraced homes with little or no garden space, so the community garden is an important resource for locals.

By creating a new formal seating area inside the gazebo, with benches and chairs, the garden committee plan to enable more activities, such as apple pressing, volunteer training, and coffee and cake mornings.

The new structure will also mean that there is space to hold more events and meetings within the garden, supporting groups to socialise together which can help to tackle rural isolation, and improve wellbeing.

Chair of Yr Heliwr Rhodri Evans said: “This wonderful outdoor events space will encourage local people to spend more time together and volunteer in the garden. It will also provide an outdoor space where we can offer educational as well as social events.”

Pub is The Hub Wales advisor Malcolm Harrison said: “This events space will have a positive impact in helping to bring people together to help combat loneliness and isolation. Volunteering in the garden and using this outdoor space will have a real social benefit for local resident and those in the wider community.”

Tafarn yr Heliwr was an integral part of community life in the conservation area of Nefyn for many generations, until it finally it sadly closed its doors in 2009 along with several other local shops and businesses in the town. In 2018, locals decided there was a real need to get the pub reopened. The building was successfully purchased by the community in November 2018.

If you are a pub in Wales that could help your local community by diversifying services please go to for further details or email [email protected]
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