Remote Online Invigilation (proctored exam)
What is an online proctored exam? An online proctored exam is a remote assessment where a test taker’s desktop, webcam, and microphone are monitored during a timed exam to ensure test integrity and prevent cheating. This monitoring can be done by a human proctor watching the exam in real-time, or by software that records and analyses the data for later review. We remind candidates that mobile phones, headphones, or other internet enabled devices are not permitted to be in the room. They should be placed out of the reach of the candidate at all times during the examination. Please ensure […]
Health & Safety
1. Legislation 1.1 The BII will conform to the requirements of the Health and Safety at Work Act 1974. The Acts sets out the general duties which employers have towards employees, member of the public, learners and that employees and learners have to themselves and each other. 1.2 The BII will conform to the more explicit requirements of the management of Health and Safety at Work Regulations 1999. 2. BII centre: 2.1 will ensure all training equipment and resources meet statutory Health and Safety requirements. 2.2 will demonstrate that equipment and resources are appropriate and adequate for the successful […]
Malpractice and Maladministration Policy
1. General 1.1 Malpractice’ and ‘maladministration’ are related concepts, the common theme of which is that they involve a failure to follow the rules of an examination or assessment. This policy and procedure uses the word ‘malpractice’ to cover both ‘malpractice’ and ‘maladministration’ and it means any act, default or practice which is: a breach of the regulations a breach of awarding body requirements regarding how a qualification should be delivered a failure to follow established procedures in relation to a qualification which: gives rise to prejudice to candidates compromises public confidence in qualifications compromises, attempts to compromise or may […]
Equality and Diversity Policy
1. General 1.1 BII is committed to promoting Equality, Diversity and Inclusion and endeavours to ensure, through its policies, procedures, and actions that all learners are treated fairly and according to their individual needs. 1.2 Access to our courses is open to all leaners, including groups protected by equality legislation – age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity 2. We aim to ensure that: 2.1 the style and language of our documentation and on-line courses do not reflect stereotyped or biased attitudes or support discrimination against any […]
Enquiries and Decision Appeals
1. General 1.1 To have an accessible appeals procedure for a learner to report dissatisfaction about results or any decisions affecting the outcomes of an assessment 1.2 Learners through the BII can appeal against: assessment decisions and / or outcomes, including external assessment results the outcome of an investigation into suspected malpractice decisions concerning requests for reasonable adjustment or special considerations 1.3 The awarding body which is used by the BII is BIIAB Qualifications Limited, will make best endeavours to ensure all enquiries is resolved satisfactory before invoking a full appeals process 2. Process for the learner to lodge […]
Managing External Assessment, Examination and Invigilation
1. General 1.1 This policy sets out the rules and requirements for examinations undertaken via a ‘record and review’ proctored online examination. 1.2 A ‘record and review’ proctored examination is conducted using online examination software. A candidate is not monitored permanently via an on-site invigilator but instead is invigilated based on video and audio recordings made during the examination process. 2. BII responsibilities: will provide learners with appropriate training on using the proctored examination method prior to the examination taking place. This should include clear instructions regarding what online resources can be used and what / if third party communication […]
Conflict of Interest Policy
1. General 1.1 This policy applies to all BII Training centre staff, including all staff who assess, internally verify and administer qualifications. 1.2 This policy sets out guidance on how to identify and manage a Conflict of Interest and the procedures to follow. 1.3 The Conflict of Interest Policy supports the Centres commitment to integrity by encouraging the declaration of conflicts of relevant interests so that they be appropriately managed 2. The aim: 2.1 BII Training is committed to maintaining rigorous quality standards and ensuring that it complies with regulatory requirements and best practice. The Centre manages this commitment […]
Complaints Procedure
1. General 1.1 To detail the processes for resolving complaints. The BII places significant emphasis on learner and customer feedback and views the complaints process as a valuable tool inform the quality of its services. 2. Scope The complaints procedure is designed to deal with, but is not limited to: 2.1 Complaints raised by learners, employers, customers or the general public in relation to BII Training activities. 2.2 Complaints relating to sexual, racial, disability or any other form of discrimination 2.3 Equipment including on-line materials The complaints procedure does not cover the following (which are subject to other separate […]
Centre Recognition Suspension, Withdrawal or Relinquishment
1. General 1.1 To ensure the interest of all learners are protected and they can complete their qualification with minimal impact in the scenario if the BII centre recognition is suspended, withdrawn by the awarding body (BIIAB) or if BII decide to relinquish their centre recognition. 1.2 Under all reasons mentioned above we will work with the awarding body (BIIAB) to identify alternative arrangements whereby learners may complete their qualifications. 2. Quality assurance: 2.1 This policy is reviewed annually to ensure it continues to meet our needs and those of our learners, customers and regulators.
Access to Assesment
1. General 1.1 In accordance with Equalities Law, The British Institute of Innkeeping (BII) demonstrates its commitment to ensuring that individual learners have fair access to its qualifications and assessments in two ways: (a) By recognising the diverse needs of learners at the stage where qualifications and assessments are designed and developed. The aim is to provide the same access for all learners by seeking to remove barriers which may place people of different religions and beliefs, racial backgrounds, ages, ability, sexual orientation, gender, political beliefs, or any other status at a disadvantage. (b) By making appropriate reasonable adjustments to […]