Training

Are you looking to upskill your hospitality staff and yourself with the skills and knowledge needed to excel in today’s competitive industry?

Look no further than BII Training.

BII Training is designed to empower you and your staff with the skills and knowledge they need to deliver exceptional customer experiences and drive business success. Our programs are developed in partnership with industry-leading training providers, ensuring that you receive the highest quality training available.

From essential hospitality fundamentals to advanced management techniques, our comprehensive curriculum covers everything your team needs to thrive. By investing in BII Training and our partner programmes, you’re not just training individuals; you’re building a high-performing team that will set your business apart.

BII Training

Online

Award for Personal Licence Holders (APLH)

Length:
6 Hours
Price:
£75 (+VAT)
The Award for Personal Licence Holders (APLH) course is designed to equip individuals with the essential knowledge and skills required to manage and operate licensed premises effectively in England and Wales.

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Level 1 Customer Service

Length:
3 Hours
Price:
£40 (+VAT)
This qualification is tailored for individuals eager to enhance their skills and knowledge in Customer Service at Level 1.

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Pre-Entry Awareness Training (PEAT)

Length:
2 Hours
Price:
£100 (+VAT)
The Pre-Entry Awareness Training (PEAT) course is designed for prospective tenants/lessees who are considering signing a pub tenancy or lease agreement, to identify what needs to be considered and investigated before signing a pub tenancy or lease agreement.

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Licensee & Management

Online

Effective Communication in the Workplace

Length:
24 Hours
Price:
Free
Aims to increase your understanding of communication skills and to help you to consider how your communication could be perceived by others.

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Equality, Diversity and Inclusion

Length:
3 Hours
Price:
£10 (+VAT)
Introduces you to the benefits and complexities of developing and supporting a diverse and inclusive workforce.

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Essentials of Pub Management

Length:
3 Days
Price:
Available via Callback
This 3-day course is for new and existing licensees or those who have been promoted into management. It will provide the core skills and knowledge needed to manage a successful licensed premise.

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Food & Drink

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Food Allergy & Intolerance

Length:
1 Hour
Price:
Free
This interactive training has been developed by the FSA for Local Authorities’ enforcement officers. However, it is of interest to those who would like to learn more about food allergies and how to handle allergens safely.

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Online

Food Safety Awareness

Length:
1 Hour
Price:
£10 (+VAT)
Demonstrate that you have the knowledge needed to prepare, cook and handle food safely. This course will provide food handlers with an appreciation and understanding of good food hygiene practice.

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Online

Food Safety Hygiene – Level 3

Length:
3 Days
Price:
Available via Callback
Designed for supervisors or food handlers within the hospitality sector. It is for supervisors who are responsible for implementing processes and procedures to ensure that food safety principles and practices.

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Food Safety in Drinks Manufacturing

Length:
90 Minutes
Price:
£10 (+VAT)
Suitable for individuals who are involved in the production of manufactured drinks for sale through a variety of outlets. This course is a combination of theoretical knowledge and interactive activities that are designed to help learners understand the significant aspects of food safety and their personal responsibilities.

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Online

Low & No Alcohol Training

Length:
1 Hour
Price:
Free
The rise of low alcohol and alcohol-free drinks presents pubs and bars with an exciting opportunity to expand their range. However, choosing what to stack and how to promote it can be challenging. That’s why Drinkaware and Club Soda have created this guide to help you navigate these decisions.

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Cellar & Bar Care

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Beer, Cellar & Commercial Genius

Length:
45 Minutes
Price:
Free
Interactive e-learnings designed to help you with the essential knowledge of all things pub related. Learn how to operate your own bar, manage your cellar and optimise your profits.

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Online

Cask Marque Beer School

Length:
Dependant on Course
Price:
Dependant on Course
Cask Marque provides training to licensees and their staff how to look after beer in the cellar and on the bar. Whatever beer handling skill you are looking to learn we’ve got them.

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Cellar to Glass Management

Length:
2 Hours
Price:
£10 (+VAT)
Aimed at businesses and candidates to maintain a safe and hygienic cellar as well as to ensure that their beer is consistently served in an optimum condition

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Health & Safety

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COSHH Training

Length:
30 MInutes
Price:
£10 (+VAT)
This course is aimed at those handling potentially hazardous substances in the workplace, and helps to identify substances that are harmful to health and how to apply the appropriate controls needed to prevent or reduce exposure to them.

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CPR E-Learning

Length:
15 Minutes
Price:
Free
Simple, accessible CPR training so you can help in an emergency. Learn CPR basics, how to use a defibrillator and build confidence to act.

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Emergency First Aid Awareness

Length:
1 Hour
Price:
£10 (+VAT)
Aimed at those responsible for emergency first aid in their workplace. Emergency First Aid provides users with the knowledge and understanding to significantly reduce accident assessment times, allowing treatment to be given at the earliest possible time.

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In-Person

Fire Marshall Award

Length:
1 Day
Price:
Available via Callback
This course has been designed to assist persons appointed as a Fire Marshal or Fire Warden in their workplace. This 1 day course will provide learners with a thorough understanding of their role and responsibilities and provide the skills and knowledge required.

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In-Person

First Aid Level 2

Length:
3 Days
Price:
Available via Callback
First aid at Work qualification is suitable for anyone responsible for assessing, and dealing with, accidents or emergencies within the workplace. This will provide you with the essential knowledge to helping mitigate accidents.

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Online

Health & Safety Awareness

Length:
30 Minutes
Price:
£10 (+VAT)
Designed to provide basic knowledge and understanding of the principles of Health and Safety for employees working within any sector. It will provide learners with the ability to contribute to the overall health and safety culture of the organisation.

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Manual Handling

Length:
20 Minutes
Price:
£10 (+VAT)
Covers how to safely engage in human physical effort that is expended to move or hold a load, including pushing, pulling, lifting, carrying, picking up or putting down, holding or balancing to enable compliance with the Manual Handling Regulations 1992.

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Front of House

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Beer Styles

Length:
2 Hours
Price:
£10 (+VAT)
Boost your knowledge of beer varieties in your inventory and master the art of suggesting perfect beer-food pairings. This expertise will help drive sales and cultivate loyal customers who keep coming back.

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British Sign Language – Phrases for Hospitality

Length:
1 Hour
Price:
Free
Master key hospitality-related British Sign Language phrases to better serve Deaf guests in this free inclusivity course.

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Dealing with Sexual Harassment in Hospitality

Length:
3 Hours
Price:
£10 (+VAT)
Explores the topic of sexual harassment within hospitality operations.

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Drink Spiking Awareness

Length:
20 Minutes
Price:
Free
Helping learners to recognise and identify the symptoms of drink spiking, increase awareness of drink spiking and how to seek help for victims and report drink spiking incidents, this learning activity is beneficial for all team members that work in a hospitality operation. 

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Varies

Drink Spiking Course

Length:
Varies
Price:
Varies
Engaging and educational Spiking Awareness Training provides you with everything you need to feel confident that you have safeguarded your organisation, your customers and your employees.

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Drug Awareness

Length:
45 Minutes
Price:
£10 (+VAT)
Gain the qualification you need to ensure you’re aware of the legal and social issues surrounding illegal drug use and drug dealing on licensed premises. Upon completion of this course learners will have a clear understanding of: drug legislation, anti-drug policies, and much more…

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Underage Sales Prevention

Length:
30 Minutes
Price:
£10 (+VAT)
Gain the qualification you need to ensure you know the law with regards to age-restricted products. Learn what products have age restrictions and what they are and develop the skills needed to refuse underage sales.

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Wellbeing

Digital Skills

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AI For Publicans

Length:
40 minutes
Price:
£Free
Covering everything from simple beginner tools to platform-specific AI features and what’s coming next, Star Pubs have created this playlist to help you use AI as a tool for your business.

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Online

An Introduction to Social media For Publicans

Length:
2 hours
Price:
£Free
Star Pubs have provided this playlist to help walk you through everything you need to know to build, grow, and optimise your pub’s online presence using social media.

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Create a Social Media Marketing Campaign

Length:
6 Hours
Price:
Available via Subscrption
Explore how you can use social media to create and develop your brand, as well as some of the tools that can help as you do so.

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Digital Skills: Social Media

Length:
6 Hours
Price:
Free
Explore how you can use social media to create and develop your brand, as well as some of the tools that can help as you do so.

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Facebook for Publicans

Length:
1 hour 30 minutes
Price:
£Free
Learn how to maximise growth and boost your business using Facebook, with a free online playlist created by Star Pubs.

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Google Business Profile

Length:
15 minutes
Price:
£Free
Learn how to use Google Analytics as a tool to boost your business, with these training videos provided by Star Pubs.

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How to Use Canva

Length:
1 Hour
Price:
Free
Learn how to use Canva to enhance your marketing skills.

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Instagram for Publicans

Length:
1 hour 16 minutes
Price:
£Free
Star Pubs have created this playlist o help you leverage Instagram to grow your pub’s presence. Covering everything from setting up your profile to advanced strategies like influencer marketing and running competitions.

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Meta Business Suite

Length:
40 Minutes
Price:
Free
In this playlist, you’ll find practical guidance tailored for UK pubs to get the most from Meta Business Suite. Whether you’re new to the platform or looking to refine your strategy, these videos cover everything you need to know.

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Seasonal Media

Length:
40 minutes
Price:
£Free
From creative content ideas to targeted advertising strategies, these videos from Star Pubs will help you attract more customers and maximise sales all year round.

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Social Media Advertising

Length:
30 minutes
Price:
£Free
Whether you’re new to ads or looking to refine your strategy, Star Pubs covers everything you need to know to get your pub’s ads performing.

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Social Media Competitions

Length:
25 minutes
Price:
£Free
Running social media competitions is a great way to boost engagement and social presence. This video from Star Pubs outlines how you can successfully plan, prep and run your own competition.

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Social Media Content

Length:
30 minutes
Price:
£Free
Star Pubs Social Media Content playlists helps pubs create engaging posts that drive results.

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Social Media Measurement

Length:
17 Minutes
Price:
Free
The Social Measurement playlist is designed to help UK pubs track and optimise their social media performance.

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Social Media Process

Length:
20 Minutes
Price:
Free
Watch each video to optimise your social media strategy and ensure your pub stays connected with its audience.

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Social Media Strategy

Length:
30 minutes
Price:
£Free
Social presence is key for a successful pub. Star Pubs have created this playlist to help you enhance your social strategy and achieve measurable results.

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Succeeding in the Digital World

Length:
24 Hours
Price:
Free
Explore a range of digital practices, including digital identity, digital well-being, staying safe and legal, finding and using information and online tools, and dealing with information overload.

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TikTok for Publicans

Length:
40 Minutes
Price:
Free
This playlist guides you through every step of leveraging TikTok for your pub. From setting up your account to creating engaging content and measuring success, you’ll learn how to make the most of this powerful platform.

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TripAdvisor for Publicans

Length:
6 minutes
Price:
£Free
TripAdvisor is a vital platform for pubs, helping you attract new customers, showcase your offerings, and build trust through reviews. This playlist covers everything you need to optimise your presence, from setting up your profile to mastering review responses.

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