In partnership with LTC
This course is designed for pub managers and operational leaders who want to make wellbeing and resilience a core part of their leadership toolkit. You’ll learn to spot early signs of stress, have supportive conversations, embed wellbeing into daily routines, and link these practices to business success.
We recommend you complete this course on a laptop or desktop computer in order to minimise compatibility issues accessing the online content of the course.
Please DO NOT register with a generic business email address as you may not be able to access your certificate in the future.
You will need to register and purchase additional courses for other participants under their own account with their own unique email address.
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What if you could transform your pub into a place where both your team and your business thrive, even under pressure?
This course is designed for pub managers and operational leaders who want to make wellbeing and resilience a core part of their leadership toolkit. You’ll learn to spot early signs of stress, have supportive conversations, embed wellbeing into daily routines, and link these practices to business success.
With practical examples, actionable strategies, and real-life pub scenarios, you’ll gain the confidence and skills to lead resilient teams, while maintaining
This course is split up into 7 modules to help you identify and action wellbeing within your pub.
Learn why building a resilient and supportive workplace isn’t just a “nice-to-have” in the pub industry; it’s essential for your people and your business.
Moving from theory to practice, equipping you with the practical skills to spot when a colleague might be struggling and how to offer support.
Focusing on the practical tools you can use to strengthen your own resilience and, crucially, how you can lead your team to do the same.
Designed to give you the confidence and the tools to handle sensitive situations with empathy, professionalism, and clear boundaries.
We shift our focus to making wellbeing a consistent and visible part of your everyday work.
Provide you with the evidence and language to demonstrate that investing in your people is the smartest investment you can make in your business.
As a leader, you are constantly supporting others, but your ability to lead effectively depends entirely on your own well-being.
We recommend you complete this course on a laptop or desktop computer in order to minimise compatibility issues accessing the online content of the course.
The examination for this course consists of 10 multiple-choice questions and you have 60 minutes to complete them.
When completing the exam, all delegates are required to log-in to the online exam portal using their unique log-in details. The learner must complete the test in exam conditions using their computer and camera. If you need help with getting set-up for the exam, please contact our team on 01276 684449 selecting Option 2.
Please DO NOT register with a generic business email address as you may not be able to access your certificate in the future.
You will need to register and purchase additional courses for other participants under their own account with their own unique email address.
This course is non-refundable.
You can complete the learning in your own time, at your own pace.
This will depend on the checks above but can take up to 2-3 weeks to be processed from the exam date.
No. You will be responsible for applying for your licence with your local council.
Your exam will be reviewed by the Awarding Body, upon completion of the proctoring process your certificate will then be issued.
You can re-sit your exam as many times as you need. Your first exam re-sit will be free of charge; however any further re-sits will be chargable
The pass rate for this course is 70%
You will require a basic DBS check for your personal license application.
Yes, you can complete the learning on a mobile/tablet but it is recommended you do this on a pc/laptop.
No, you are required to complete the online examination on a laptop/desktop that has a working front facing camera and microphone.
You are allocated 60 minutes to complete your exam.
The pass mark is 28 for this course.
For more information about our training, or if you have any queries, please don’t hesitate to contact our team 01276 684 449 (selecting Option 2) or email training@bii.org
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